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Sales Conditions
The conditions below apply to individual reservations made through the website:
www.citadelle-metz.com
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I) Guarantees
Reservations must be guaranteed with a deposit of €50 per room and per night.
For this deposit, you must supply us with a credit card number, its expiration date and the exact name of the cardholder.
The reservation will be cancelled if the credit card number is invalid.
II) Payment
Your bill must be paid upon leaving the establishment.
III) Cancellation
If a reservation is cancelled less than 24 hours before the planned arrival date, the hotel will charge you one night's stay per reservation.
IV) No-shows
If you do not show up at the hotel on the planned date, and do not contact us to cancel the reservation, you will be charged the entire amount of the stay.
V) Check-in and Check-out
Rooms are available from 3 p.m. onwards and must be vacated before 12:00 noon on the day of departure.
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